Job Details

About the Organization
It is the intent of the Avi Resort and Casino, a wholly owned subsidiary of the Fort Mojave Indian Tribe, to abide by applicable Federal Equal Employment Opportunity laws consistent with Indian Preference Laws and in conformity with the Fort Mojave TribalEmployment Rights and Ordinances.

All applicants are considered on the basis of their ability to do the job without regard to individual race, religion, color, sex, age, national origin, political affiliation or physical, mental or emotional disabilities or veteran status. All statements contained herein are true to the best of my knowledge. I understand that misrepresentation, omission of facts or falsification of the application will render the application void, or if hired, may result in immediate termination of employment.

Description

Summary:

Provide customer service to guests through well-maintained machines, accurate jackpot payoffs and floor fills, and the promotion of special events such as video poker and slot tournaments as well as property wide programs.

Essential Functions and Responsibilities:

• Respond to guest complaints with empathy.
• Develop customer loyalty by consistently greeting known players.
• Monitor the slot floor to ensure a clean and safe environment for our guests.
• Assist guests with the operation of ticket redemption machines.
• Comply with Nevada gaming regulations and slot department procedures.
• Verifies jackpots and floor fills.
• Provide outstanding customer service in a timely manner to both guests and fellow team members.
• Performs other duties as assigned.

Position Requirements

Qualifications

• High school diploma or equivalent.
• Basic math skills.
• Basic data entry/computer skills.
• Previous money handling experience is preferred.
• Knowledge of Player Development applications and slot systems, preferably Bally SDS and CMP.
• Knowledge of Title 31 regulations.
• Must be at least 21 years of age.
• Primary language spoken and written is English.
• Good verbal communications skills.
• Ability to respond to common inquiries or complaints from slot change persons or booth cashiers, other departments, and customers.
• Ability to explain and calculate machine wins to players by reading awards glass pay tables.
• Ability to reset machine tilts by following on screen prompts. Possess' knowledge of minor slot machine repairs.
• Obtain and maintain all work cards as required by the company.
• Verify right to work in the United States.

Work Cards

• Gaming

Physical Requirements

• Frequently required to walk, stand or sit for long periods.
• Use hands to hold tools and/or equipment required for position.
• Reach with hands and arms.
• Occasionally required to climb or balance and stoop, kneel, crouch, or crawl.
• Frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment Conditions

The work environment is characterized as a casino setting requiring multi-tasking, where computers and standard office equipment will be supplied and used as a part of the job. The noise level in the work environment is usually moderate to loud requiring service to guests who may be smoking and/or drinking alcohol. The work environment is a smoking environment in the building as well as occasional work outdoors as needed. Work schedule varies including weekends, holidays and special events.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Must be able to perform the essential functions of the position with or without reasonable accommodation.

Number of Openings
1

Position Status
Extra Board

Exempt/Non-Exempt
Non-Exempt

Open Date
2/25/2026

EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.